JOB SUMMARY: This position is responsible for supporting, customizing, optimizing and installing all aspects of the corporate Cisco Unified Communications System including endpoint configuration and management, call routing and scheduling changes, support expansion of voice services to new locations, handle voice for new user setup and departures, manage call flow and configuration in the Cisco Call Manager, and remain up to date on patches and upgrades to the Cisco UCS and coordinate their application/install in a timely manner. Candidate will also be responsible for directly supporting the needs of the Patient Call Center which utilizes Cisco UCCX and Finesse and will work closely with leadership to proactively provide analysis of call center performance and recommendations for improvement. Responsible for understanding departmental needs, researching issues and designing and delivering quality resolutions. Works to continually improve systems through upgrades, expansion and other ongoing development efforts. Provides ongoing application level support.