Ascend Learning, Inc.
Client Care Specialist (Personal Services)
Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
National Healthcareer Association (NHA), a division of Ascend Learning, is one of the nation's largest allied health career certification providers. NHA delivers education and certification solutions with the goal of improving the quality of allied health practitioner training and ultimately increasing the quality of patient care. NHA partners with colleges, career programs and healthcare providers across the nation to help improve student success, educational outcomes, and practitioner competency.
The Client Care Specialist is responsible for supporting company goals through professional interactions with clients where questions are answered intelligently, solutions are proactively offered and product is accurately delivered through standardized systems and processes. The Customer Service Representative will also support internal teams by communicating customer questions, concerns or opportunities to departments best equipped to implement new products or process improvements that will be of value to the client base and add to the growth and profitability of Allied Health.
Essential Functions and Responsibilities:
Preferred Skills and Experience:
Minimum Basic Qualifications:
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
Customer Service