Equifax, Inc.
Data Analyst (Finance)
Kount, an Equifax Company, delivers digital fraud prevention and account protection for more than 9,000 leading brands and payment providers. Linked by Kount's award-winning AI, the Identity Trust Global Network analyzes signals from 32 billion annual interactions to personalize experiences across the spectrum of trust — from ensuring frictionless experiences to blocking fraud. Quick and accurate identity trust decisions deliver safe payment, account creation, and login events while reducing digital fraud, chargebacks, false positives, and manual reviews.
Kount has an opening for Data Analyst in our Boise, ID office.
Job Summary:
The Data Analyst is a senior member of the Customer Success team and communicates directly with customers, primarily through email and phone, and is the liaison between Kount's Customer Success, and Business Intelligence, Sales, Product and Technical teams to troubleshoot escalated customer product and service issues, by identifying, facilitating, and delivering high-value customer solutions and providing outstanding customer service experiences to Kount customers.
This position must have strong relationship skills, and be comfortable speaking directly with key decision makers, including C-level customer business representatives. Additionally, the Data Analyst will provide leadership, mentorship, and expertise in development of tools, processes and activities performed by the Customer Success team. The Data Analyst is considered a Subject Matter Expert for Kount products.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
QUALIFICATIONS:
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Learn more about our excellent compensation and benefits packages at www.kount.com. Qualified candidates should apply here.
Kount is an Equal Opportunity Employer.
Primary Location:
USA-ID-BoiseFunction:
Schedule:
Full time