Supv Network Construction (Information Technology)

Company Summary 

Crown Castle works around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $85 billion.

Position Title - Supervisor Network Construction - Relocations - 6E

Position Summary

Responsible for the day-to-day activities of the Relocation fiber construction team within Mid-Atlantic District. Teammates all perform their duties within the service territory and focus on vendor management, work order execution, construction, and restoration of Crown Castle fiber networks and services that are consistent with all defined standard operating processes and procedures. Supervisor will be responsible to manage teammates and financials in relation to all relocation and maintenance work.

Essential Job Functions:

• Manage a team of Fiber Construction Managers in support of the District(s) construction demands, Cap and OpEx management, as well as KPIs.
• Work jointly with leadership from NOC, Engineering, Field Operations, and Change Management teams.
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
• Manage the assigned areas respective CAPEX and OPEX budgets
• Maintain quality service by understanding and enforcing organization standards
• Develop and coach direct employees, as well as ensuring similar opportunities through-out the team. Identify training gaps and create a career path for team members.
• Manage fiber construction network maintenance support 24 hours, seven days a week, 365 days a year
• Schedule and prioritize the workload of the fiber construction and external vendor resources within an assigned area
• Partner with utility and municipal providers to streamline permit application, process, and initiatives such as the FCC's One Touch Make-Ready program.
• Manage team of leaders and individual contributors for the purposes of (including but not limited to)
• Management of external vendors necessary for timely completion and within budget
• Initial construction reviews in accordance with project specifications
• Oversee site construction, managing schedule, and resources on all projects
• Ensure that all jobs are maintained in a project tracking system with complete accuracy
• Coordination of all permitting and licensing activities
• Development of permit and construction plans
• Manage the Vendor evaluation and selection process
• Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures. Act as a key contributor to continued growth and improvement in each of these.
• Act as Crown Castle safety observer and Quality Assurance representative while at the site ensuring compliance with Crown Castle safety program and related workmanship practices.

Education/Certifications:

• High school diploma or equivalent required
• B.S in Architecture, Engineering, or Construction related field or equivalent work experience required
• A valid driver's license required

Experience/Minimum Requirements:

• 5 years of experience performing (or equivalent work experience)
• Fiber engineering design, splicing and/or construction implementation experience
• Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer
• Working knowledge of fiber construction standards (aerial and underground)
• Working knowledge of NESC, NEC and OSHA standards

Other Skills/Abilities:

• Excellent leadership, interpersonal, verbal, and written communication skills
• Proven people and project management skills
• Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods
• Familiarity with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices
• The ideal candidate will possess both an expertise in reporting as well as an understanding of workflows, customer needs, and underlying technology
• The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position.
• Ability to diagnose work flow problems and institute remedies
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
• Position needs to be able to operate in a fast paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers
• Position must be available for emergency support on a 24 hour X 7 day basis
• A positive attitude and desire to deliver exceptional results for our customers.
• Personal commitment to safety, integrity, and continual professional development
• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Reports to:

Manager - Network Construction

 

Title(s) of direct reports includes but not limited to:

Senior Network Construction Manager, Network Construction Manager, Operations Coordinator

Operations