Ascend Learning, Inc.
Client Services Manager (Personal Services)
Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
ATI Nursing Education helps nursing students, educators, and programs achieve their goals through compelling content, data analytics, and deep expertise in nursing education. We help nursing students learn by developing tutorials, case studies, simulations, assessments, and NCLEX-prep services. We provide nurse educators with best-in-class support and expertise from some of the sharpest minds in nursing education. Working together, we are creating a professional nursing workforce ready to provide skilled and safe nursing care in a rapidly changing healthcare marketplace.
ATI is hiring a Client Service Manager (referred to as Client Account Manager (CAM) Supervisor for Customer purposes) who is responsible for B2B client management and sales support. This role supports company goals by building and coaching regional teams who are passionate about outstanding Customer care, attentive to details, and seeking opportunities for operational improvements. This performance-based position is also responsible for coordinating with other internal teams to ensure customer expectations are exceeded. This role reports to the Senior Manager CAM as part of the Client Account Manager (CAM) team. This role will work from the Leawood, KS office location/hybrid.
Responsibilities:
Client satisfaction
Revenue
Team Oversight and Development
Enhancement Contribution
Education and Experience:
Skills and Abilities:
Candidates should be aware that Ascend Learning currently maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be fully vaccinated by their start date. Ascend Learning is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law. Exceptions to the vaccine requirement may apply for employees living or working in Montana.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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