Site Reliability Engineer II (Information Technology)

Who We Are 

We're pioneers who every day deliver new choices that shape the foodscape. We discover what's next. Bold ideas and new possibilities that drive the industry. Better food. Better future. Our teams are a highly innovative group of talented professionals; laser-focused on making a difference and having fun while we do it. 

At UNFI, we're inspired by the unexpected. We look at things like our unmatched distribution network and full-store assortment through a new lens. From gourmet and ethnic to fresh, prepared foods to specialty cheese - we cover everything in the store and your kitchen. Energizing tomorrow, guiding a healthier road ahead. 

We believe that: 

• Freedom of food choice matters 

• Discovering what's next keeps us vital 
• We're not afraid to get our hands dirty 
• We're here to connect food, people and the planet 
• New routes can take us anywhere 
• Scale drives our ability to positively impact lives 

• There is no limit to fresh ideas 
• Sustainability is our responsibility 

A Bit About You… 

• You thrive in a fast-paced, dynamic environment 
• You wake up in the morning with a passion to inspire others to be great 

• You possess the ability to lead leaders to develop strong teams and deliver on your strategies 
• You are a natural at connecting with others and building strong relationship networks 
• You have a proven ability to leverage consumer insights to develop brand positioning 
• You understand the importance of collaboration and partnership to enable business outcomes 
• You strive to build and deliver the “big picture” strategy 

• You possess a positive mindset and often spotlight opportunities that others may overlook 

PURPOSE:

This position covers detailed knowledge in operating systems, operational tools, Networks, data base management software and other similar systems support software. Focuses primarily on information and document requirements for data, workflow, logical process, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs. Embedded in development teams.

Site Reliability Engineers (SREs) are responsible for keeping all customer-facing services and other UNFI production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound DevOps engineering principles, operational discipline, and mature automation to our operating environments and the UNFI applications' code base.

SREs specialize in systems (operating systems, storage subsystems, networking), while implementing best practices for availability, reliability, and scalability, with varied interests in algorithms and distributed systems. The team's experience feeds back into other Engineering groups within the company, as well as to drive operational maturity.

JOB RESPONSIBILITIES:

•Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Report findings to principal engineer, staff, and management as required.

•Breadth and depth knowledge of constructing, refining, and maintaining information models to meet business requirement.

•Execute Terraform scripts as needed to rebuild infrastructure in case of a production environment loss.

•Execute CI/CD deployment pipelines to deliver various application code deployments to our production environment

•Build and monitor our production systems utilizing various monitoring and logging tools such as Elastic, Prometheus/Grafana or other similar capability

•Debug production issues across services and technology stack to remediation

•Plan for future growth by working with application teams to ensure that scalability needs are considered both in the cloud and on-prem

•Focus on automating operational processes using tools like Ansible to remove manual effort

•With only general direction and guidance conduct special assignments of a highly complex and technical nature and develop alternative strategies which have an important effect on planning or meeting objectives.

•Provide breadth and depth technical advice and serve as a technical training resource to management and staff.

•Exercise judgment within broadly defined practices and policies in selection methods, techniques, and evaluation criterion for obtaining results.

•Work with software vendors to resolve issues and implement recommended system and application changes.

•Apply knowledge base technical expertise in decision making and in the resolution of problems which are highly complex and technical in nature.

•Must exemplify excellent written and verbal communication skills.

•Must have experience in CI/CD pipelines to production systems.

•Performs other duties as assigned.

JOB REQUIREMENTS:

Education/Certification:

•Bachelor's degree in Computer Science a related discipline preferred

Experience:

•4-6 years relevant work experience in SRE/DevOps preferred

•Knowledge of modern software development process such as Agile Scrum, Kanban or Scrumban

Knowledge:

•Must have strong computer skills within stated area of engineering expertise and must be proficient in use of Microsoft Office applications

Skills/Abilities:

•Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams

•Ability to manage competing priorities while working on concurrent projects and/or simultaneous support tasks across multiple business or technical units

•Logical thought process and ability to learn new systems, concepts, and procedures

•Must be able to mentor junior engineers in new systems, concepts, and technical procedures