Dura-Line LLC

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Logistics Customer Service Representative (Finance)



You're purpose driven. Growth minded. Ready to stretch your potential. That's the spirit of the community you'll find at Orbia: where the purpose to advance life around the world drives our global team of over 23,000 every single day.
From creating solutions to deliver clean water, secure food supplies and reliable information to steering material advances that power the future of green and smart cities, transportation, and healthcare, we never settle for "good enough" when there's an opportunity to make life better. Where purpose comes to life, it changes lives. This is what we live for.

The Logistics Customer Service Representative is the primary point of contact for customer accounts providing value added services that grow our business. This role manages the complete order cycle from order entry to invoicing for customer including the coordination of related activities with sales staff, production planning, logistics, technical service, finance, and external vendors.

Job Duties:

  • Process incoming orders, confirm pricing and availability of product in a prompt and professional manner.
  • Review, interpret and prepare customer purchase orders for data entry, ensuring customer requirements are met.
  • Handle Domestic, Import and Export processes and accounts including intercompany & Phosphates.
  • Back up other Customer Service Reps., including Customer Service Supervisor and A/R as needed.
  • Track order, perform necessary follow up and release order for shipment.
  • Communicate any deviation in the delivery process to the customer.
  • Respond and resolve pricing discrepancies in a timely manner and communicate decision to appropriate party.
  • Understand customers' business operations and their needs.
  • Research technical questions and capability questions pertaining to customer.
  • Key inside contact for customer/seller base.
  • Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
  • Respond to customer literature requests for SDS, Certifications, etc.
  • Support ISO initiative to assure adherence to departmental policies and procedures.
  • Use system reports and inquiries to drive activities that ensure superior customer service.
  • Maintain customer service-related information for customer accounts, customer notes, e-mail, phone, special instructions, etc.
  • Process new customer/update requests.
  • Provide market or account intelligence gained through customer contact.
  • Proactive communication with product supply reps and shipping department of any order changes customer initiates.
  • Production of finished products and reconciliation of inventory onsite and third-party warehouses, per SOX procedures
  • Ensure that all Excel spreadsheets, reports, records, and documentation are kept orderly and current, according to procedures.
  • Month-end closing of sales an inventory per SOX procedures
  • Ability to option 49CFR and IATA for shipping dangers goods certificates
  • Any other activities that are required by the Customer Service Manager

Qualifications:

  • Minimum 5 years of customer experience, which includes management, logistics, orders, and shipping
  • At least 2 years' SAP experience, including TM module, within a customer service and logistics platform
  • 2 years of SharePoint knowledge
  • Advanced Written and Oral Communication Skills
  • Advanced ability to organize and prioritize workload.
  • Advanced Problem Solving and Conflict Resolution Abilities
  • Advanced attention to detail
  • Intermediate proficiency Microsoft Office with extensive Excel knowledge
  • Proficiency in English

The compensation for this position will typically range from $62,000 - $101,000/yr. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. The compensation package may also include short and long-term incentive compensation. We offer a comprehensive benefits package that includes healthcare coverage, a 401(k) retirement savings plan, paid company holidays, paid vacation time, paid sick time, parental leave, short- and long-term disability leave, and an employee assistance program. At Orbia, we are committed to taking care of our employees and believe in providing comprehensive support so you can thrive at work and home.
We welcome purpose-driven dreamers, doers, and builders, recognizing that it takes difference to make a difference. If you're ready to bring your skills, talents, and perspective to moving your career, the company, people, and the planet forward, we'd like to hear from you.
We believe that every voice matters; every community deserves respect; and every challenge is an opportunity and united by empathy, we are stronger for our different perspectives. We are dedicated to building a more diverse, inclusive, and equitable workplace that supports the needs of all our employees regardless of their role, location, identity, and background.
Orbia is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state or local law.
Dura-Line and Koura have developed and maintain a written Affirmative Action Program (AAP). Orbia's Chief Executive Officer supports the AAP and urges each employee to commit to carrying out the intent of this policy.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. We are committed to working with and providing reasonable accommodations to individuals with disabilities. Please reach out to our People Team at Careers.KouraUS@orbia.com to receive the application form in a more accessible format, or to arrange an accommodation / adjustment to support your participation throughout the recruitment process.
Applicants and employees of this company are protected under Federal law from discrimination on protected grounds. Follow the link(s) above to find out more:

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St. Gabriel, LA, US, 70776

Time Zone: Central Standard Time

Business Unit: Customer Service (BU_FE_10)

Functional Area: FA Commercial (FA_COM_01)

Nearest Major Market: Baton Rouge Apply

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