Client Relationship Manager (Information Technology)
Client Relationship Manager – Banking & Financial Services
Client Relationship Managers (CRM) are key contributors to the commercial side Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, revenue growth and margin.