Flight Operations Support Specialist 1 (Architecture)

We are seeking a full-time Flight Operations Support Specialist 1 for our office located in Scottsdale, AZ.  In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities.

Responsibilities

Essential Functions

• Serve as main point of contact/first-level support for customer inquiries and manage customer aircraft configurations, provide counsel on aircraft performance questions and handle change requests and aircraft weight & balances changes
• Receive and answer basic questions, inquiries and requests pertaining to Garmin's aircraft performance products and escalates customer needs as required, directing inquires to proper departments
• Resolve, track and/or route customer issues or requests
• Provide technical support for Garmin aircraft performance and/or load planning products
• Support testing and deployment of Garmin products and solutions
• Contribute to technical writing/publication of aircraft performance data materials and the development of customer training materials
• Support project management functions and special projects as assigned
• Investigate and determine root cause of operational events and failures
• Identify issues with aircraft performance and/or load planning and support development of corrective actions
• Perform on-call duty and after hours on-call coverage may be required
• Ability to travel for customer support and training

Qualifications

Basic Qualifications

• Bachelor's Degree in aerospace, business or related field OR an equivalent combination of education and experience
• Minimum 1 year of relative industry experience
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must be team-oriented, possess a positive attitude and work well with others

Desired Qualifications

• Private Pilot's License
• Previous work experience in Air Traffic Control, Flight Dispatching, Flight Operations

 

Garmin International is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.