Operations Supervisor (Project Management)
Do you crave a career that truly makes an impact in people's lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day
Leidos QTC Health Services is seeking an Operations Supervisor on our VAS team. You will oversee the status of the operational team, schedule and prepare reports, monitor and develop resolutions to meet productivity, quality, and client satisfaction goals and objectives. Participates in ongoing projects under the supervision of the Operations Manager or Project Manager.
Primary Responsibilities:
- Responsible for the specific team performance in order to achieve the operational goals of timeliness,
quality, and customer service - Responsible for coordinating subordinate employee onboarding and training, performance assessment,
work assignments, salary, and recognition/disciplinary actions - Manage processes and procedures to ensure timely and quality completion of work according to clients
contractual obligations - Responsible for the daily operational workflow, to include communication with external and internal
customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific
cases and employees - Ensure the use of best practice workflows and operational excellence in activities is utilized
- Direct the training of team members on workflow and contractual modifications expeditiously
- Manage processes focused on effective customer service and Provider Management, ensure immediate escalation of issues, and
participate in meetings to discuss the case management process - Analyze and report on a monthly and quarterly basis operational statistics
- Perform other duties and responsibilities as assigned
Required Qualifications:
- Bachelor's degree from an accredited college in a healthcare-related field or equivalent
experience/combined education - Minimum 5 years of supervisory or management experience, preferably in a health care setting
- Minimum 2 years of experience supervising or leading teams or projects.
- Project management and medical case management life cycle experience is preferred
- Must be able to successfully pass National Agency Check with Inquiries (NACI) background
investigation
Preferred Qualifications:
- Strong leadership skills with the VAS - pre-discharge ability to prioritize and delegate effectively
- Manage competing priorities with a sense of urgency
- Analyze information and able to communicate to customer in Tableau
- Proficient in Windows operating systems and Microsoft Office suites
Additional Information:
- Shift: 8:00 AM - 4:30 PM CST
- Travel requirements: 15% as needed, when applicable.
About Leidos QTC Health Services
Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.
Compensation and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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