Member Services Specialist (Personal Services)
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:
- Full Benefits Package Including 401(k) Plan
- Orthodontic Coverage
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Fertility Assistance
- Relocation Opportunities
- Paid Uniforms
- Boating Discounts
Safe Harbor Kittery Point is seeking an outgoing and dependable self-starter to join our team as a Member Services Specialist. This role provides exceptional customer service while also supporting our team with front- and back-office operations. A knowledge of boat types, boat components, and marine parts is a plus. Position is full time (Monday through Friday, 7:30 am to 4:00 pm) with benefits. Hourly pay based on experience.
Essential Duties and Responsibilities
- Phone and customer reception
- Provide support to Business Manager & Service Managers
- Act as liaison between customers and Customer Service Representatives as needed
- New customer/boat data entry
- Work order and estimate creation
- Invoice editing & generation
- Support payment collection efforts in a timely manner
- Parts Department support
- Office organization and cleaning
- Other duties as assigned by Manager
Technical and Physical Requirements
- High school diploma or equivalent preferred
- Prior marina experience preferred
- Previous customer service experience preferred
- Proficient in Microsoft Office
- Ability to sit for long periods of time
- Ability to lift 20 pounds
Minimum Soft Skills Qualifications
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously with fellow teammates and members
- Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Gladly provides responsive, and high level of service to our teammates and members
- Eagerly puts forth the extra effort to accomplish duties
- Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.??Additional disclosures available at?https://shmarinas.com/hr-disclosures/. #marinacareers
