PT Leasing Specialist - Ellington Farms (Administrative)

The PT Leasing Specialist is responsible for assisting the Community Manager in maintaining high occupancy and satisfied residents at her/his residential community in a manner designed to maximize cash flow consistent with SYNCO Property Management, Inc.'s (SPI) Policy and Procedures Manual.

DUTIES AND RESPONSIBILITIES : AS DIRECTED AND ASSIGNED BY THE COMMUNITY MANAGER

• Answer incoming calls in a prompt, professional & inviting manner.
• Secure leases on qualified individuals by utilizing SPI's sales, marketing, advertising, closing & customer service techniques.
• Develop marketing/advertising strategies for all available units as market condition dictates. Secure weekly competition market analysis. Know your competition and what specials are being offered.
• Gain a thorough knowledge of the community, property grounds, building/unit locations, all floor plans and special features.
• Gain a working knowledge of all reports as directed by manager.
• Prospect for new residents; develop rapport with local realtor and relocation agencies for referral business.
• Prepare lease documents and move-in packages for new residents.
• Accept service requests and coordinate same with proper maintenance personnel.
• Help maintain attractive, neat office/clubhouse facility, keep your desk organized and neat.
• Thoroughly review the following with each new resident prior to executing the lease:
  • Lease agreement-covenants and conditions
  • Community rules and regulations
  • Applicable SPI policies & procedures
• Collect all monies due (application fee, security deposit(s), pet fees, rents, etc.) prior to delivering unit key to new resident.
• Ensure that the Community Manager is aware of significant events, specific problems, etc.
• Maintain and encourage good relations with residents. Attempt to resolve all issues and/or complaints without referral to supervisors.
• Assist in planning/hosting property social activities.
• Assist with preparation of property newsletter.
• Ensure vacant and model apartments are market ready and available to show at all times by communicating any shortfalls to manager immediately.
• Maintain a professional attitude and business like conduct at all times, using diplomacy when dealing with all SPI associates, prospects, vendors, etc. Demonstrate upbeat, positive behavior at all times.
• Work with community team assisting other associates as requested.

Education/Experience/Miscellaneous

• High School diploma required – some college preferred.
• Leasing, Marketing, Sales or Customer Service experience preferred.
• Valid driver's license and vehicle insurance must be maintained.
• Ability to work weekends as scheduled

Knowledge, Skills, and Abilities

• Above average Leasing, Marketing, Sales or Customer Service skills.
• Computer experience in Windows packages - typing & data entry required.
• Above average verbal and written communication skills required.
• Ability to walk property and stairs on a daily basis for inspection and leasing.
• Must maintain valid driver's license and vehicle insurance at all times.