SAFE HARBOR MARINAS
Member Service Specialist (Finance)
Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully
Responding to member questions and needs via phone, email and in person
Providing excellent customer service
Dealing with conflict effectively, courteously, and tactfully
Accepting and reconciling daily cash, credit and check payments, and following up with past due balances
Routine administrative tasks including office leasing
Provide information on marina products and services
Available to work overtime when required
Technical and Physical Requirements
High school diploma or equivalent preferred
Prior marina experience preferred
Previous customer service experience preferred
Proficient in Microsoft Office
Ability to sit for long periods of time
Ability to lift 10 pounds
Minimum Soft Skills Qualifications
Excellent verbal and written communication skills
Positive attitude and willingness to learn
Ability to provide exceptional customer service and an understanding of customers' needs
Excellent interpersonal and collaborative skills while working both independently and within a team context
Must be outgoing and friendly
Demonstrates ability to prioritize and work unsupervised
Eager to engage in a growing, fast paced, and industry-leading company
The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #boatingcareers
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.