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MVM, Inc.

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Site Manager (Personal Services)



About MVM, Inc.

Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. 

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally.  We seek employees who are passionate about serving and making a difference in lives of others.

We're looking to add a Site Manager. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Here's what you need to be successful in this role:

  • Coachable - Open to constructive criticism, with a strong desire to implement and sustain feedback by others
  • Customer service orientated - Understand the value of a relationship by building trust and relating to the customer to ensure the conversation progresses properly and on tract.  Honest and have the integrity to do what's right for our customers and for the business
  • Approachability - Easy to approach and talk to; spends the extra effort to put others at ease; can pleasant, and patient with the interpersonal anxieties of others
  • Ethical - Adheres to an appropriate and effective set of core values and beliefs, acts in line with those values
  • Willing to support critical duties - Support responsibilities that must continue to be performed during crisis situations and contingency operations

Job Summary:

The Site Manager has oversight and responsibility for a particular field office site for MVM programs. The Site Manager is a strategic position that is responsible for oversight of all aspects of administrative, technical, operational, contractual components of the program for their assigned field office.  In addition, this position is responsible for the implementation of company's quality control plan and implementing established policies, procedures and protocols, and fiscal accountability for work performed on their office. 

Essential Functions:

  • Manages and communicates with on-site teams that consists of Site Supervisors/Lead Case Managers, Case Managers and Community Resource Coordinators (CRC)   
  • Conducts in person and virtual meetings with employees and customer to discuss performance matters, changes to processes or policy, production, issues with work product (s), disposition of files, attendance, and policy and procedural matters
  • Implements, monitors, and ensures the effectiveness of the company's quality control plan and training programs. Escalates concerns and suggest improvement to the Program Director.
  • Prepares and conducts Site Supervisor/Lead Case Manager's evaluations; coaching and corrective action; recommends salary increase for Site Supervisors.
  • Manages and reviews all schedules on a weekly basis and ensures staffing is consistent, fair in the company's scheduling database while maintaining enough flexibility to meet project demands. Ensures changes made to the schedule a communicated in a timely manner.
  • Tracks and monitors weekly and monthly labor hours; approves timesheets and expense reports for staff.
  • Manages and approves all leave request on a weekly basis.
  • Identifies future staffing needs with input from Site Supervisors/Lead Case Manager and Program Director   
  • Identifies inappropriate employee behavior and or performance issues in collaboration with Site Supervisors and address through corrective and or disciplinary action.
  • Works with HR to document progressive discipline actions. Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies.
  • Provides recommendations for updates to SOPs to Program Director
  • Ensures compliance with the customer's and company's policies and procedures and ensures changes are communicated to the team as necessary.
  • Reviews employee training status and certifications, if applicable, to stay current and meet all contractual requirements. Escalates any issues to Program Director
  • Conducts orientation and on-the-job training for Site Supervisors and/or Lead Case Managers
  • Monitors, reviews, and approves status reports and properly disseminates reports as needed.
  • Manages the fiscal accountability of their site and ensures the proper utilization of all staff to include limiting overtime hours for all staff.  

Knowledge, Skills, Abilities, and Qualifications:

  • Bachelor's Degree in an appropriate discipline (social work or community service delivery, from an accredited university) OR an Associate's degree with five (5) or more years of relevant experience.
  • Have at least three years of documented experience in a field related to this program to include social work or community service delivery

We Offer…

  • Paid training, fun, talented and driven teammates
  • Knowledgeable, encouraging, and present leadership
  • A diverse and community-minded organization
  • Career growth and learning opportunities for aspiring minds
  • A competitive benefits package, and fosters a highly skilled, energized and empowered workforce.

Due to the high volume of applications received, the Recruiting Department will contact you directly, should you be selected to advance in our recruitment process.

If you have what it takes, apply now!!

For more information about the company please visit our website at www.mvminc.com

MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

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