Water Service Corporation
Customer Experience Specialist (Finance)
Customer Contact Center
Locations
Chicago, IL; Altamonte Springs
Status
Non-exempt
Supervisor's Title
Contact Center Supervisor
Job Summary
Responds to inquiries received through phone, email and/or written correspondence with customers by following standard scripts and procedures. Uses a computer system to track questions and answers as well as enter orders. Responds to inquiries requiring written response with the use of standard form letters. Works under direct supervision.
Essential Functions
Required: MS Office products and Internet Explorer
Preferred: JD Edwards, CC&B, ShoreTel Call system
Additional Skills
Required: HS Diploma or GED
Language
Required - English
Preferred - Bilingual - fluent in Spanish
Experience
2-3 years of contact center experience is preferred. Knowledge of commonly used concepts, practices and procedures relating to customer service is helpful. Relies on instructions and pre-established guidelines to perform job functions.
Physical Demands
Light to moderate physical activity, requires normal hearing and vision.
Equipment Used
PC and/or laptop, copy/scan/fax machine, telephone and other
general office equipment.
Additional Comments
This document describes typical duties and responsibilities and is not
intended to limit management from assigning other work as desired.
Management maintains the right to assign or reassign duties and responsibilities at any time.
Corix Group of Companies is an E-Verify participating employer.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, pregnancy, childbirth (or related medical condition), or any other characteristic protected by law.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.