Capitol Federal Savings Bank
Customer Service Representative - Call Center (Administrative)
Availability Needed: Position works every Sunday from 12:00pm-5:00pm. Will have every Saturday off, in addition to one weekday. Monday-Friday, start time will be between 8:00-10:00am based on Call Center needs.
Role
Receive incoming calls and determine the products, services or resources that the caller requires (or could benefit from). Provide direct support services to customers; or, connect them with a staff member in the appropriate department who can provide the specific assistance needed by the customer. Ability to discern and trouble shoot customer concerns with the ability to develop a proficiency in a wide range of systems. Consistently upholds and delivers a high level of service to the Bank's customers.
Essential Duties & Responsibilities
Requirements