Sales Floor Lead (Keyholder) Pineville ReStore (Sales)

Job Title: Sales Floor Lead (Keyholder)
Location: Pineville, NC (Habitat for Humanity ReStore – Charlotte Region)
Job Type: Part Time / Non-Exempt - $18.50 per hour - 25 hours per week
Schedule: Includes weekends, evenings, and some holidays

About Us

At Habitat for Humanity of the Charlotte Region, we bring people together to build homes, communities, and hope. Our ReStores play a critical role in supporting our mission by providing sustainable funding through the resale of donated goods. Join our team and be part of a dynamic environment that directly supports affordable housing in our community.

Habitat ReStores are nonprofit home improvement stores and donation centers that sell new and gently used furniture, appliances, home décor, building materials, and more — all at discounted prices. Proceeds help fund Habitat for Humanity of the Charlotte Region's mission to build strength, stability, and self-reliance through affordable housing.

• Exciting News! All seven ReStores will have extended hours!! It's the perfect time to shop, donate, and support the mission!

Position Summary

We're looking for a dedicated Sales Floor Lead (Keyholder) to oversee daily operations of a ReStore department, support sales goals, and provide top-tier customer service. This position plays a key leadership role on the floor, with responsibilities ranging from supervising volunteers to opening and closing the store.

Key Responsibilities

• Lead daily department operations to support overall store sales goals.
• Provide exceptional customer and donor service.
• Ensure merchandise and donations are handled safely and efficiently.
• Operate POS system and handle cash transactions as needed.
• Support receiving of donated goods at the dock as needed.
• Supervise volunteers and maintain a safe, clean, and welcoming environment.
• Open and close the store independently and complete all end-of-day paperwork.
• Represent Habitat with professionalism and positivity.
• Ensure compliance with all ReStore and Habitat policies and procedures.

Qualifications

• Prior experience operating a POS system.
• 1+ year of customer service and supervisory or leadership experience preferred.
• Retail or warehouse experience is a plus.
• Must have dependable transportation and ability to work a flexible schedule.

Skills and Abilities

• Strong verbal and written communication.
• Basic computer and math proficiency.
• Ability to lead and motivate team members and volunteers.
• Professional, respectful, and team-oriented attitude.

Physical Requirements

• Ability to stand for long periods and move throughout the store.
• Able to lift up to 50 lbs. unassisted, and up to 70 lbs. with assistance.
• Willingness to work indoors and outdoors in various weather conditions.

Benefits

• Competitive hourly rate - $18.50
• Paid time off 
• Retirement savings plan
• Mission-driven, inclusive work culture

Join us and help build strength, stability, and self-reliance through shelter.
Apply today to make a difference with Habitat for Humanity of the Charlotte Region!