Ent Credit Union
IT Field Technician I (Information Technology)
Position Description:
Field Technicians exist to support the internal customer community by providing direct technical assistance. This includes responding promptly to customer requests and problems to gather valuable information to directly resolve those problems or working with other resources to monitor its resolution.
Experienced IT professional providing advanced technical knowledge on current hardware and software with the ability to manage sensitive and complex customer requests. Possesses advanced technical knowledge for escalated troubleshooting, documentation, and supporting the completion of projects.
Essential Job Duties and Responsibilities:
Minimum Formal Education Required for this Position:
High School Diploma or equivalent
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of “Knowledge Consistent with a Bachelor's Degree in Accounting and 2+ years' of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master's Degree in Accounting and 0 years of work experience.
Minimum work experience:
2+ years of experience in a technical service desk role.
(Preferred) 1+ experience with financial institution software and/or Microsoft 365 environment
Technical or specialized knowledge/skills:
Certifications required:
Environmental, physical and psychological requirements:
Hourly rate range for this position: $23.85-$35.77(This position is eligible for an annual corporate bonus based upon performance)
For information on our benefits please visit: https://www.ent.com/globalassets/pdf-files/legal/benefit-summary-sheet-2021.pdf
IT Operations