Data Quality Analyst II (R&D)

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

About us:

For over 20 years, F5 has been the industry leader in application delivery. Now, we're helping our customers improve the performance and security of their applications, whether in the cloud or at the edge. F5 is the only company on the planet that powers applications from development through their entire lifecycle, enabling our customers—enterprise businesses, service providers, governments, and consumer brands—to deliver differentiated, high-performing, and secure digital experiences to their customers. Accurate and reliable data is a critical enabler in achieving this goal. 

We are seeking an experienced Data Steward II to join our Enterprise Data Management team, working closely with business partners across the company globally. You will support data quality initiatives, with a primary focus on quality analysis, managing customer hierarchies, and executing data change requests and performing necessary data entry in our core domains. Secondary responsibilities include proactively contributing enterprise data quality reporting, monitoring, and project efforts. This role directly supports globally distributed, cross-functional business stakeholders in Core Data and Data Quality management activities. Our Data Quality team also collaborates closely with the broader EDM team to support Data Governance and Metadata efforts. 

This role will also collaborate closely with other Enterprise Data Management resources to socialize and drive adoption of these efforts.

The ideal candidate for this role is naturally curious, detail oriented, possesses a business-focused perspective, and enjoys working with a variety of stakeholders to dig into and solve data issues. 

Primary responsibilities:

• Monitor and execute processes for new data requests, changes, and deletions, ensuring accurate data entry and maintenance in relevant systems.
• Perform internet research to validate addresses and utilize Microsoft Excel for data analysis and reporting purposes.
• Utilize data quality tools and techniques to ensure data accuracy and appropriateness for intended business use cases.
• Enhance data management and improve data quality outcomes by documenting, profiling, and analyzing organization-wide data.
• Maximize the value of data assets by contributing to the development of data quality rules, metrics, and thresholds that support critical business processes.
• Support the resolution of data anomalies through data profiling, validation checks, and root cause analysis.
• Gain stakeholder buy-in for process improvements and issue-resolution efforts by preparing and presenting quality analysis findings and actionable recommendations.
• Identify missing or incorrect data via defined processes, reports, or tools, and initiate appropriate corrective actions or escalations to drive resolution.
• Contribute continuous improvement of data management processes by identifying patterns in data issues, sharing recommendations, supporting (and when appropriate, leading) the development of new processes, reports, or tools.
• Serve as an ambassador for Enterprise Data by sharing knowledge and promoting best practices for data usage across teams.
• Cultivate trust and build expertise in company data and systems through ongoing collaboration with enterprise Process Owners, Subject Matter Experts (SMEs), Analysts, and Functional Data Stewards.
• Act as a peer-to-peer coach by mentoring and onboarding new team members to ensure smooth knowledge transfer and team readiness.
• Actively partner with cross-functional stakeholders to understand business needs and provide subject matter expertise on core (master) data in both day-to-day operations and project contexts.
• Take ownership of operational tasks and provide team support, including ensuring adequate out-of-office coverage as needed.

Knowledge, skills and abilities to be successful:

• Strong technical, analytical, problem-solving and storytelling skills
• Proven attention to detail, with ability to “dive deep” into data issues to find root causes that lead to quality/process improvement.
• Demonstrated ability to collaborate, listen and influence across organizational boundaries.
• Demonstrated ability to document, communicate, and guide teams through operational and technical issues related to data management and data quality. 
• Positive, self-motivated, flexible, persistent, with good interpersonal skills
• Knowledge of MDM principles and workflows (preferred).
• Proficiency with SQL (required)
• Proficiency with data visualization tools like PowerBI, Tableau, etc. (required)
• Proficiency in Microsoft Office Suite (or similar tools such as Google Workspace) (preferred)
• Experience with R or Python (preferred)
• Exposure to Business Transactional Systems (e.g., Oracle EBS, Siebel CRM, Salesforce) (preferred)
• Working knowledge of ticketing systems and of managing backlogs (ServiceNow)
• Understanding of Business Transactional Systems (such as Salesforce, Oracle EBS, Siebel CRM)
• Previous work experience in data quality space leveraging third-party reference data (such as Dun & Bradstreet, and Acxiom) 
• Previous work experience conducting quality reviews comparing core (master) and reference data sets against transactional systems data
• Understanding of Go-to-Market customer installs base/asset management processes and best practices, inclusive of constraints, compliance, and associated downstream implications.

Qualifications:

• Bachelor's degree in Business/Economics/Finance, Math/Statistics, MIS, or other computational field of study (preferred)
• Minimum 4 years of experience in Data Management and Governance position
• Due to the nature of the data in scope, this role will be located in the United States.  

Physical demands and work environment:

Duties are performed in a typical office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone and video conference, & read printed material.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual base pay for this position is: $74,662.00 - $111,994.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.