Communications Specialist, Experience Team (Government)
At Shipt, we are transforming the shopping experience and giving time back to consumers. Shipt Shoppers handpick everything from fresh groceries to household essentials, then deliver them to your door in as little as one hour.
We're currently looking for customer service-oriented, high achievers, to join our Experience team and support the Shipt community as Communication Specialists. You will be the voice of Shipt to our members and shoppers in each city that we call home. You are the cornerstone of operations, facilitating success through order and delivery. You will assist Shoppers when they hit a snag, listen to customers as they nearly weep with happiness on their first delivery, and be the first to investigate when something isn't working. This role is all about bringing happiness to our tight-knit group of customers and shoppers.
What You'll Gain
You'll join a team of talented individuals who will provide you with hands-on mentorship on topics ranging from design to communications strategy.
Educate and assist Shoppers in their journey
Utilize email, chat, and phone in communication with members and shoppers
Hold flexible hours and work weekends (Sunday is our peak day)
Collect customer feedback, and make suggestions for new features
Troubleshoot and report app bugs and issues
Monitor and lead operations flow from order creation to delivery
Exercise judgment to decide how best to handle order issues
Quickly solve unexpected problems and ensure orders are accurate and on time
Bachelor's Degree or equivalent may help
This position is non-exempt from overtime for purposes of federal wage and hour laws
You have an active online presence and familiarity with social media
Typing speed and accuracy
Writing background (grammar buffs wanted)
You possess the ability to multi-task and think on your feet to provide sound, quick solutions
Customer service mentality with a positive attitude!
Nice To Haves
Support background is a plus but not mandatory
*Hourly range for this role is typically $14.00 - $16.00 / hour*
This is an in-office role based in our Birmingham, AL HQ office. The "office hours" for the Experience Team are Monday - Sunday, 6 AM -11 PM. Each member of the Experience Team has the option between shifts that are 8 hours/day, 5 days a week or 10 hours/day, 4 days a week. Both of these come with a one-hour unpaid break and two 15 minute paid breaks. The scheduling for these shifts can be anywhere between 6 AM -11 PM. A few examples of the 8-hour shifts include 6 AM - 3 PM, 11 AM - 8 PM, 9 AM - 6 PM, 1 PM - 10 PM. Some examples of the 10-hour shifts include 6 AM - 5 PM, 8 AM - 7 PM, 10 AM -9 PM, and 11 AM - 10 PM. I will point out though that you won't ever have a time where you are working until 11 PM one night and then are scheduled to be back in the office before 11 AM the next day. The Experience Team expects all team members to be flexible and willing to work a variety of shifts based on our business needs.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.