Service Desk Support (Information Technology)
End-to-end tracking of tickets and escalating tickets to the appropriate resolver groups to restore normal service operations as quickly as possible.
Nice to Have:
Technical SkillsSNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Service Desk-Non Voice support PL1 Required 2 Service Desk - Voice Support PL1 Required
* Proficiency LegendsProficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.