CARE Clinic Navigator (Healthcare)

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members. As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.
Join a world class team and help to bring cancer treatment HOME...


Job Summary: To provide coordination and support to patients at high risk for breast cancer due to personal or family history, or at high risk for other cancers due to a genetic mutation. Will work in clinic directly with CARE Clinic Advanced Practice Providers and Medical Director.

Job Duties / Responsibilities:

Help to coordinate a patient's care from the time of referral, and throughout long-term surveillance plan.
New Patients much be scheduled within 7 business days of being received.
Prepare for patient's visit - obtain pertinent medical records, order diagnostics, compile patient information in a timely manner so all charts are prepped 1-2 business days prior to visit.
Speak with Genetics patients prior to visit to obtain necessary medical history and pedigree. Create Pedigree.
Pre-load new patient charts with patient's medical, surgical, and social history.
Compile each new patient's CARE Clinic folder.
During CARE Clinic present patient information to APPs and to act as Navigator for patient. Enter future orders.
Obtain vitals, room patients and enter required EMR documentation.
Calculate Tyrer Cuzick Score for new and returning patients.
Prepare patients for exams.
Promptly carrying out urgent referrals/orders. Urgent referrals should be sent same visit day.
Complete APP billing
Following clinic, carry out patient plans in coordination with CARE Clinic Scheduler.
Follow up on all outgoing orders to ensure external clinic receives orders. Ensure patient is scheduled for diagnostic testing in a timely manner.
Provide education and support to patients.
Return patient calls by 3PM on day call comes in, appropriately triage to Refill Nurse or APP.
Keep APPs informed of patient progress, issues, or concerns.
Keep exam and procedure rooms stocked with necessary supplies, linens, and instruments.
Exercise judgment and independent decision-making skills regarding patient appointments, and MD/APP availability.
Entry of patient information into Centricity and OncoEMR