Sr IT Analyst - Gainsight (CS & PX) (Finance)
Driving Infinite Possibilities Within A Diversified, Global Organization
As a Sr. IT Analyst at Honeywell, you will be responsible for documenting business requirements and processes, performing testing, and recommending best practice for customer success for Gainsight.
This will be a IT functional role focused on both Customer Success (CS) and Product Experience (PX). Your expertise in Gainsight CS and PX will contribute to the organization's customer success strategies and help drive data-informed decision-making on future product developments.
You will report directly to our Software GDM (Global Design Model) Sr. Director. You'll work out of our Atlanta, Georgia location on a hybrid work schedule.
- Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.
In this role, you will have a significant impact on our IT strategies and projects, aligning them with business objectives. Your analytical skills and problem-solving abilities will be instrumental in driving operational efficiency and maintaining our competitive edge. Join us in this influential position and be a driving force behind technological excellence and innovation.
KEY RESPONSIBILITIES
• Document business requirements and processes
• Perform testing of Gainsight implementation
• Recommend best practice use cases of Gainsight based on understanding of customer's business
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
- Bachelor's degree in business administration, computer science, or related field
- Minimum of 5 years of experience in business systems analysis or related role
- 3+ years of experience with Gainsight
- Knowledge of Customer Success organization
- Excellent analytical and problem-solving skills
WE VALUE
- Experience in documenting business requirements and processes
- Familiarity with testing methodologies and best practices
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT
Honeywell Corporate (CORP) is the central business unit that supports and provides services to all other Honeywell business units. As a Sr. IT Analyst in the Corporate IT team, you will have the opportunity to work on a wide range of projects and collaborate with various business units to drive IT strategies and solutions.
Additional Information
- JOB ID: HRD262426
- Category: Information Technology
- Relocation Tier: Not Applicable
- Security Clearance:
- Aviation Authority (FAA for US):
- Band: 03
- Referral Bonus: 1500
- Requisition Type: Standard Requisition
- US Citizenship:
- FLSA Statement:
- FLSA CODE: Exempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
