Ramp and Facilities Manager | KBNA (Transportation)
Position Summary
The Ramp and Facilities Manager will maintain facility records and ensure the smooth operation and high-quality appearance of the facility in addition to managing other line service technicians and/or vendors, while being responsible for the safe operation of aircraft ground movements, aircraft fueling, maintaining the fuel farm, and all associated records. The Ramp and Facilities Manager ensures that the aviation facility is staffed for all passenger trip arrivals and departures, and personnel are properly trained and operating in accordance with established standard operating procedures. This position reports to the Chief Business Officer of FBOs for Clay Lacy Aviation and functionally to SF Aviation's Director of Operations.
- Location: Nashville, TN (KBNA)
- Compensation: $98,500.00 - $129,900.00 plus benefits.
Facility Duties and Responsibilities
- Trains and manages other onsite personnel and schedules to conduct facility operations, facility maintenance, and ensure the facility is operated and maintained in accordance with CLA policies, procedures, and in accordance with Nashville International Airport (BNA) Rules and Regulations.
- Evaluates the work quality of staff and vendors.
- Coordinates with Manager to ensure proper reporting and escalation of critical items.
- Works closely with SF Aviation's Director of Operations to coordinate day-to-day scheduling and operations of the facilities and movement of aircraft.
- Ensures proper functioning of all elements of the aviation facility and maintains facilities budget.
- Maintains facility records in an organized fashion related to facility operations and maintenance.
- Monitors current condition of electrical, air conditioning and heating, plumbing, and other essential facility equipment, schedules preventative maintenance, repair, or replacement as required.
- Develops routine checks and monitoring cadence to identify facility problems as early as possible.
- Other duties and tasks assigned.
Ramp and Line Service Duties and Responsibilities
- Actively uses the companies Safety Management System (SMS) and participates in quarterly safety meetings.
- Trains and manages other onsite personnel and schedules to conduct safe and efficient movement of aircraft, aircraft fueling, fuel farm operations, ensuring all ramp and hangar activities are operated and maintained in accordance with CLA policies, procedures, and in accordance with Nashville International Airport (BNA) Rules and Regulations.
- Provides baggage handling and trip arrival and departure logistics support to all passengers and aircraft operations staff at the aviation facility.
- Maintains safe and clean work areas in the aircraft hangar.
- Ensures safe movement of aircraft in and out of the hangar per Standard Operating Procedures (SOPs).
- Safely utilizes ground support equipment, such as tugs and carts.
- Marshals all aircraft in and out of the ramp area.
- Ensures securing of all aircraft.
- Provides GPU, Water, and Lavatory services; including disposal of lavatory contents.
- Provides general cleaning of the hangar floors, and ground service equipment (GSE).
- Services all GSE with running fuels, oil, and provides general maintenance of all GSE.
- Reports customer service and safety concerns to the Director of Operations for resolution.
- Provides light interior aircraft cleaning such as garbage removal, floors vacuuming and wiping down galley, lavatory, and cabin tables and surfaces.
- Complies with International Waste protocols, and ensures third-party incinerator company removes waste in a timely manner.
- Removes waste and recycling from hangar trash bins.
- Ensures Quality control of the fuel farm per ASTM Standards, including testing of fuel (delivery and tank testing) and other functions in accordance with company SOPs.
- Oversees technical fuel farm equipment maintenance.
- Supervises fuel tank refueling operations.
- Complies with all Environmental Laws (hazardous materials handling, fuel storage, stormwater management, etc.).
- Complies with Stormwater Pollution Prevention Plan (SWPPP) and Spill Prevention Control and Countermeasure (SPCC) plans.
- Escorts vendors visiting facility as requested by the Director of Operations;.
- Posts OSHA & MSDS (Aka Safety Data Sheets) in the facility as required by local, state, and federal law.
- Regularly tests eyewash stations for function.
- Ensures hangar First Aid Supplies are stocked and easily found.
- Ensures Hazmat Storage and Disposal at direction of SF Aviation's Director of Maintenance.
- Assists in shipping and receiving functions at the facility.
- Maintains and updates customer profiles to ensure consistent service.
- Other duties and tasks assigned
Competencies and Skills
- Create strong customer relations and deliver customer-centric solutions.
- Take on new opportunities and challenges with a sense of urgency and enthusiasm.
- Work collaboratively with others to meet shared objectives.
- Communicate a clear understanding of the needs of varied audiences and modes.
- Gain the trust and confidence of others through honesty, integrity, and authenticity.
- Make good and timely decisions that keep the organization moving forward.
- Hold self and others accountable to commitments.
- Be results-driven, consistently achieving objectives.
- Be interpersonally savvy, relating openly and comfortably to all people.
- Build teams that apply their diverse perspectives to achieve common goals.
- Use feedback and reflection to gain self-awareness of strengths and weaknesses.
Position-Specific Skills
Three to five-plus years of work in aviation line service and facilities operations. Prior supervisory experience in related field.
Supervisory Responsibilities
The position requires the supervision of various employees including individual contributors.
Essential Job Functions
- Able to comply with all safety requirements necessary to perform the job safely.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Pass pre-employment drug testing and background check
- Provide excellent customer service to both internal and external clients at all times.
- Complete Clay Lacy Aviation and other job-related training.
- Strong interpersonal and communication skills, direct interface, over telephone and in writing.
- Ability to make decisions with multiple objectives and implement them in a safe, efficient manner.
- Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.
- Schedules are subject to change. Employees must be available to work flexible hours as changes occur, examples include overtime, holidays, and covering time-off for the team.
- Ability to work without direct management supervision.
- Must be comfortable with working outdoors, day, night and in all weather conditions.
- The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or noise.
- Step up and down stairs, ladders, and vehicles.
- Work effectively while sitting, standing, walking, or running.
- Able to engage safely and effectively in gross and fine motor control movements such as operating machinery, company vehicles and handheld tools.
- Reach above shoulder level.
- Reach at shoulder level.
- Complete tasks safely and effectively that require hand and eye coordination.
- Lift, carry, push, and pull objects (broomsticks, ladders, power tools etc.) from ground level to waist and overhead, up to 75 lbs.
- Bending and stooping to pick up tools, and other equipment, up to 75 lbs.
- Stooping below aircraft wing.
- Standing and walking for extended periods of time, running when required.
- Must be able to reason, analyze, and solve problems.
- Must be able to communicate clearly with clients, leadership and others.
- Basic computer skills.
- Must have basic math skills.
- Always work safely and effectively.
- Must work well with others.
- Must be able to prioritize and multitask in a distracting environment.
Travel Expectations
Minimal travel is expected, only for training once annually.
Required Education and Experience
- High school diploma required; associate or bachelor's degree preferred.
- Minimum of five years of experience in private aviation line service and facilities operations.
- Prior supervisory or management experience in a related field.
- Ability to pass a pre-employment drug test and background check.
- Valid, unexpired U.S. driver's license with a clean driving record.
- Experience with aircraft ground handling (towing, marshalling, fueling, lav/water services, GPU) and fuel farm operations in compliance with ASTM standards.
- Familiarity with OSHA, MSDS/SDS requirements, and environmental compliance (hazardous materials, stormwater management, SPCC/SWPPP).
- Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required by flight operations.
Benefits
We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.
Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.
Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.
Disclaimer Statement
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.
Americans with Disabilities Act (ADA) Statement
In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.
Equal Employment Opportunity (EEO) Statements
Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
