Medical Transportation Management
Administrative Assistant (Administrative)
What Will Your Job Look Like?
The Administrative Assistant provides clerical and administrative support to the ADA Assessment and Travel Training programs. Duties include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID's, handle numerous other customer requests, and receptionist and administrative support.
This position will sit in Portland, OR and contingent upon award.
What You'll Do:
Answer inbound phone calls in a polite, timely manner
Enter Customer contact information into appropriate software system; ensure accuracy of data entries
Take photos of all Customers and create identification cards
Conduct outbound phone calls
Maintain program spreadsheets
Maintain daily customer scheduling for Eligibility staff
Collect, track and maintain all monies collected for replacement IDs
Maintain confidentiality and comply with HIPPA regulations
Anticipate needed supplies and order replacement supplies in a timely manner
Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
Provide comprehensive reception coverage while maintaining a high level of professionalism
Ensure all staff and visitors are greeted in a pleasant and professional manner
Project a professional image of MTM
Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
Communicate professionally with Leadership both internally and externally
Prepare and process mail daily, both outgoing mail and delivering all incoming mail to the appropriate departments
Create mailings for appointment reminders and recertification letters
Assist with printing and mailing determination letters
Create Customer information packet
Create Client folders
Enter all mailed information and dates into appropriate software system
Attend to a variety of administrative details such as keeping informed of department activities
Report promptly any complaints or unusual circumstances that may arise to Management
Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
Conduct Marking and Tethering assessments as required by business needs
Regular attendance required for assigned shifts and as outlined by MTM's attendance policy
Adhere to all MTM established protocols and policies
What You'll need:
High school diploma or G.E.D.
Ability to type 40 wpm
Knowledge of Microsoft Word, Microsoft Excel and other Office Suite Products
Even better if you have...
Ability to work in multiple software systems at once
Exemplary communication and phone skills
Excellent customer service skills
Excellent organizational skills
Ability to work independently and as part of a team
Ability to identify with customer needs and circumstances
Ability to handle multiple tasks and situations in a fast pace environment
Regular, reliable attendance in the office required
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Leadership Mentoring Opportunities
Hourly Min: $20
Hourly Max: $25
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.