Ascend Learning, Inc.
Client Service Consultant Tier 1 Support (Personal Services)
Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
MedHub (medhub.com), a division of Ascend Learning, is the leading provider of health care education management solutions for graduate and undergraduate medical education, and advanced practice healthcare institutions. MedHub offers two health care education solutions, MedHub and eValue, used by more than 600 organizations to address the complex tasks and interactions between trainees, educators, programs and institutions. Both were developed to enhance institutional oversight, improve educational outcomes, reduce redundant administrative effort, and mitigate institutional risk and liability.
The MedHub solution is hiring a Client Service Consultant (CSC) to join our team. Our client support model provides responsive and caring technical assistance through support ticket and phone. Client Support Consultants are super users of the system responsible for delivering timely solutions to graduate and undergraduate medical education users. This includes but is not limited to identifying, troubleshooting and resolving issues encountered by users, confirming and reporting bugs to Tier 2 Business Analyst. This is full time employment and can be a remote position living in the continental United States.
Responsibilities
Education and Experience
Skills and Abilities
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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Customer Service