NICE Systems, Inc.
Manager Professional Services (Finance)
This position requires a combination of technical understanding of the NICE CXOne Cloud Contact Center portfolio offerings for on-premises implementation and software as a service (Saas) solutions. This position will lead a global team responsible for the overall management of NICE CXOne's global implementation partners. They will develop and lead a partner management model, which includes, but is not limited to: establishing measurements of partner services quality, financial results, business unit growth, and improving efficiencies in our partner-led delivery model. The end result is to ensure that partner-led services are delivered with the same quality and efficiency as NICE CXOne-led services engagements.
The Partner Programs leader will work closely with various internal departments and service delivery partner stakeholders to develop a standard operating procedure for all client engagements to ensure a consistently high quality of service delivery. Overall quality metrics will include customer satisfaction scores, customer retention, partner statement of work standardization, contract negotiation, billing and payment terms and conditions, and applying NICE CXOne project management standards on each engagement.
PERFORMANCE MEASUREMENTS