QTC Management, Inc.
Business Operations Analyst Stf (Information Technology)
Job Summary
Under the direction of the Associate Director of Provider Liaison, the business analyst identifies trends, develops and recommends strategies to improve the quality within the organization. The Business Analyst role requires an in-depth understanding of the organizational workflow and data flow and uses them in the decision-making process. This role also coordinates with other teams/departments to produce better business outcomes. In addition, this role also leads projects and tests business processes. The Business Analyst may create documentation and internal training documents.
Essential Duties and Responsibilities
• Compile and extract data from various sources to present to internal and external business partners
• Generate and distribute various operational reports on a daily, monthly, quarterly and annual basis
• Communicate analysis results and supporting data to Senior Management Team
• Responsible for report enhancements and modifications, partnering with other departments as needed
• Provide training to external clients on QTC proprietary applications(s) as necessary
• Participate in user acceptance testing (UAT) in support of technology systems/changes
• Leads projects and creates documentation and internal training documents
• Perform other duties and responsibilities as assigned
Competencies:
• Strong analytical, data analysis, problem-solving and presentation skills
• Proficient skills with MS Office, especially Excel
• Self-motivated with strong organizational, follow-up and multi-tasking skills
• Exceptional customer service and interpersonal skills
• Strong ability to utilize various project management methodologies and tools to coordinate and manage projects
• Exceptional written and verbal communication skills
• Proven ability to quickly foster relationships and credibility at all levels of the organization
Education and/or Experience: (includes certificate & licenses)
• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education
• 7 to 10 years of experience in a related field required
• Advanced/Mastery experience with Excel and Tableau a plus
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
Business Operations