Boston Gym, LLC
Assistant General Manager (Finance)
The Assistant General Manager is a non-exempt position. The Assistant General Manager is responsible for supporting the General Manager, at their discretion, to ensure efficient and effective operations of their club with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The Assistant General Manager will support the General Manager in managing all elements of the clubs profit and loss statements. The Assistant General Manager will report directly to the General Manager and support the General Manager to ensure consistent execution of the General Managers daily workflow. The Assistant General Manager will support the General Manager as needed in the development of the club team members and act as a liaison between the clubs team member employees and the General Manager.
Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity. Assist with recruiting, hiring, training, discipline, termination of employment, and other personnel decisions relating to the club team member employees under the direction and supervision of the General Manager and with their approval. Providing a legendary member experience by consistently engaging with the member base daily Being available to team members to address questions and concerns (Open Door Policy at all times). Creating a strong sense of team by fostering collaboration, communication and alignment amongst team members. Ensuring club provides high levels of customer service, a consistently clean club, friendly/inviting service in which member feedback is addressed in a timely manner. Reviewing and adhering to all New York Sports Clubs and our family of brands documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. and setting expectations around these documents and policies for all team members and club managers. Creating an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. Issuing daily direction based on club walkthroughs (MEW), member feedback, and team feedback. Responding to all member and team member requests, concerns, and inquiries in a timely manner. Performing all basic system transactions pertaining to enrolling members. Developing and maintaining relationships with current members on a personal basis with a goal to generate referrals. Being knowledgeable about all products and programs to effectively build value in New York Sports Clubs and our family of brands services. Supporting the General Manager in hitting all key metrics in sales, revenue, retention, cost management, fitness revenue, fitness sales/ net gain, fitness retention and Fitness booking/set up. Strategically plan the daily/weekly/monthly fitness sales, revenue and retention goals with the General Manager. Assisting the General Manager in reviewing and analyzing the clubs Profit & Loss statements and other financial reports daily to ensure the club is on track to meet sales, fitness indices and expense goals. Working in cooperation with the General Manager to manage and process all cancellations following proper retention procedures in place to retain members. Continuously seeking new avenues of prospecting including but not limited to, call drives, special events in the club and engaging new members at point of sale. Leveraging the CRM system to ensure proper lead management. Developing relationships with the community and local small businesses by getting involved in community events a minimum of twice per month. Managing their club in the absence of the General Manager. Additional duties and tasks may be assigned by the General Manager from time to time.
QUALIFICATIONS & EXPERIENCE
1+ years of management experience in a fitness, hospitality or retail environment, sales and leadership. Excellent communication, organization and customer service skills. Prior experience analyzing Profit & Loss statements preferred. Excellent leadership and management skills. Excellent training skills. Team oriented. Ability to handle challenging member issues with patience, tact and the utmost professionalism. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g. picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company. Child & Adult AED/CPR certified (Online certifications are not accepted). Ability to proficiently use our POS, membership, CRM systems, timekeeping any other computer programs required to meet the business needs of the customer and New York Sports Clubs and our family of brands. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. AA or BA/BS degree, preferred.
Due to the nature of the business, New York Sports Clubs and our family of brands has specific scheduling guidelines for this position. Team members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory. New York Sports Clubs and our family of brands does not authorize vacation time in the months of January or September. This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business. Able to work a fulltime flexible schedule that meets the needs to the business including mornings, evenings, holidays, weekends, 3 out of the last 4 days of each month.