International Customer Service Manager (Administrative)
What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
Timken Power Systems, Philadelphia Gear brand has a current opening for aInternational Customer Service Manager responsible for leadingthe international customer service team in achieving its goal of supporting all customer-related activities related to in-house quotes and orders asassigned
Essential Responsibilities:
- Manage the International & OEM customer service team.
- Consult with Trade Compliance team to ensure accurate trade reporting and documentation.
- Generating quotes and ensuring that customer specification requirements, quality requirements, commercial terms and conditions are properly reviewed and relayed at the order entry stage.
- Ensure that all requirements regarding contract review and commercial terms are met,
- Ensure that the service center meets all sales order requirements.
- Ensure that all export quotes and orders follow the guidelines set forth for foreign trade laws designated by the US Dept of Treasury, US Dept of State, and US Dept of Commerce
- Gather and record cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
- Ensure consistent cross regional pricing is applied to quotes using history.
- Assist sales team in developing product quotations for in-house and onsite repairs.
- Assure timely response to all customer needs and requests. Plan for on-time delivery.
- Assist order entry to ensure proper information is entered into system.
- Assigned jobs will include project management of breakdowns and technically complex work as needed.
- Review of contracts for accuracy and entering orders as required.
- Provide customer final reports per customer requirements and PG guidelines.
- Inside liaison between sales, engineering, supply chain, and operations.
- Interface/support Customer Service for estimating and status updates as required.
- Function in a teamwork atmosphere for all endeavors.
- Generate order progress reports as requested by customer.
- Provide technical support for subcontracted operations at vendors.
- Ensure the accuracy and integrity of inspection reports related to repairs.
- Along with managing the International Customer Service team, the International Customer Service Mgr. from time to time will need to manage accounts related to the domestic sales team.
- Manage the OEM product line costing tools.
- Submit monthly reports as required to the OEM-Int Sales Mgr. and KOP Commercial Services Mgr.
Technical/ Functional Skills:
- Gearboxgeneral industry knowledge
- Commercial and Export Trade knowledge
- Strong communication skills (verbal & written)
- Teamwork approach with total employee workforce
- Strong systemic mindset and problem solving skills
Basic Qualifications:
- High School Diploma or equivalent required, Bachelor's degree in business related field preferred
- Minimum of 7 yearsof customer service experience required
- Proficiency in more than 1language preferred
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2024.
We have been recognized as one of America's Most Responsible Companies 5x by Newsweek and one of the World's Most Ethical Companies® 14x by Ethisphere.
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