Banquet Captain-WGY (Food Services)

The Wyndham Garden in York, PA is currently looking for an experienced Banquet Captain to join our team.
The banquet captain's main function is to promote and ensure guest, client and attendee satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, accurate service. Must be able to successfully execute an in-house and off-site event from start to finish based on BEO.
Schedule is based on book of business.
Evenings, Weekends, and Holidays are required.

Job Location: 2000 Loucks Rd York, PA

WGY Event Spaces:
Up to 160 guests in Crystal Ballroom
Up to 500 guests in Ballroom of the Roses
FenderZ Grill & Pub On-Site Restaurant/Bar
11 Meeting Rooms
Outdoor Courtyard with Fireplace
ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest, client and attendee Service

Maintains guest, client and attendee service as the driving philosophy of the operation.
Personally demonstrates a commitment to guest, client and attendee service in responding promptly to guest, client and attendee, client and attendee needs.
Committed to making every guest, client and attendee satisfied.
Meets or exceeds guest, client and attendee satisfaction measures.
Ensures hotel / Brand standards and services contribute to the delivery of consistent guest, client and attendee services.
Implements and practices guest, client and attendee service initiatives and performs to Gulph Creek Hotel Standards.
Operations

Maintain a through working knowledge of banquet set up, banquet bar procedures, POS systems, and paperwork.
Ensure staff is in proper uniform, with nametag and good hygiene and sanitizing is maintained.
Develop skills necessary to enable promotion of team members.
Help employees acquire the skills to achieve their goals.
Be completely knowledgeable of Hotel's emergency procedures and the responsibilities that are to be followed.
Immediately notify manager of any emergency, security threat or hazardous situation.
Record all opportunities, as described above, to keep communication lines open. Fill out Captain's Logs in a timely manner.
Make sure the meeting space is clean and set according to BEO provided by sales, service meeting space and pre-function areas as needed, banquet event setup as required, connect with sales team as well as guests, clients and attendees, to make sure standards and requests are met as well as providing great customer service.
Approach all encounters with guests, clients and attendees and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with company, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Comply at all times with the company standards and regulations to encourage safe and efficient hotel operations.
Other duties as required, from time to time, by Banquet manager may be assigned to you.