NICE Systems, Inc.
Manager Professional Services (Finance)
The Manager Professional Services, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NICE CXone products based on best practices and customer requirements, coordinating inter-departmental activities within NICE CXone, tracking time and status within NICE CXone systems, and other tasks related to the success of his or her engagement. This position is also an organizational leader and is expected to serve as a mentor and coach for junior staff.
This position is responsible for consultative performance in all areas related to NICE CXone solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.
As a Manager Professional Services, a Typical Day Might Include the Following:
TECHNICAL