PTC Therapeutics, Inc.
Client Experience Lead – Bridgewater (Transportation)
The CES Lead BW, will coordinate within the facilities team to ensure work orders are received and handled within a timely fashion based on the department's priority tiers. The position will act as a liaison between the internal client and the appropriate Facilities Management personnel.
The role of the CES Lead BW, includes building a strong relationship with the Senior Manager, Client Experience and the Bridgewater Facility Operations Head, to assess service requests. The incumbent will engage in strategy sessions to evaluate business improvements based on factual data extracted from ServiceNow, and other inputs whether systematic or direct. The collaborative efforts will act as the foundation for a successful customer service deliverance to emphasize the Facilities' principles (Connect-Care-Create-Deliver).
The position will also be responsible for completing tasks and projects as assigned by the Senior Manager, Client Experience.
Responsibilities:
Qualifications:
EEO Statement:
PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
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