Sr. Salesforce Business Analyst (Information Technology)
Under the general guidance of a director, the Sr. Business Analyst on the Salesforce CoE team, works with internal partners to acquire insights through in-depth analysis from various sources to drive business requirements and strategies alongside the Salesforce Platform Manager and develoment team. Working on a client team, the Sr. Business Analyst will use their Salesforce and business experience to drive solid, complete requirements for hand-off to the development team.
The Sr. Business Analyst will often be assigned the most complex or unique customer requests and be seen as a SME, helping to train, develop and coach more junior members of the team. Deep knowledge of Salesforce CPQ is preferred.
Major Responsibilities/Essential Functions:
Operational
Participate in client-related meetings as needed and provide analysis assistance to the client account management in preparing business reviews
Participate as a member of cross-functional groups that includes data analysts, data engineers, software engineers, and business leaders
Manage and complete time-sensitive custom research requests for assigned clients (external or internal) or partners
Provide teams and individual stakeholders with actionable insights based on data to support decision making efforts.
Contribute to research and analysis across CPG Returns
Analytical
Lead development of technical requirements processes and documentation with Admin and Development team to recommend process improvements to better utilize systems and/or enhance existing business processes. Works closely with key Division / Dept. users to assess business problems and determine and implement information technology solutions. Document the requirements into robust personas and user stories for platform development.
Maintain project plans, perform business gap analysis, cost estimations/ tracking, requirements evaluations, perform solutions evaluations, producing deliverable documents, assistance in app/solution selection process and coordinate application systems implementations.
Collect, analyze and report data to support decisions on day-to-day operations, strategic planning and specific business performance opportunities
Explain variances and trends
Identify opportunities to improve data and business processes
Work with a variety of data sources - extracting knowledge and actionable information from multiple, disparate datasets
Utilize strong Microsoft Excel, SQL and other scripting skills in order to provide high-quality data analysis and support to clients and internal stakeholders
Leadership
Help develop new and innovative business reports, strategies and business models
Handle high complex, unique customer needs
Help develop, train and coach fellow business analysts
Required Qualifications:
Bachelor's Degree in Business, Business Analytics, or a related field
Minimum of 6-8 years related work experience and/or any equivalent combination of experience and training that provides the necessary skills, knowledge and competencies to successfully complete the duties assigned
5+ years Salesforce experience
Advanced Excel or Google sheets Skills (Macros, VBA)
Familiar with Relational Databases
Salesforce consultant certification (or other SF certification)
Descriptive Statistics, Predictive Statistics Basics
Advanced knowledge of SQL and/or SSMS
Propensity for Learning
Excellent Written, Oral & Presentation Communication Skills
Working knowledge of BI software (Tableau, incorta, Qlik, Oracle, etc.)
Advanced Statistical & Data Analysis
Individual Competencies:
Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
Vision & Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.
Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to 20 pounds.
Occasionally required to view items at an extremely close range and must be able to adjust and readjust focus.
As an Inmar Associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
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