WEBSTER FIRST FEDERAL CREDIT UNION
Call Center Representative (Administrative)
WFFCU is currently seeking a full-time Call Center Representative located at the Worcester Operations Center.
The Call Center is made up of an employee friendly team focused on helping members with their day to day banking needs and serves as the main point of contact for most members of Webster First. Members of the Call Center team work together to meet department goals and earn incentives while doing so.
Call Center Representatives are an important part of the team. The main responsibilities are answering phone calls, emails, and online requests for members.
Primary Duties and Responsibilities:
There are no supervisory responsibilities for this position.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand. The employee is occasionally required to sit and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Ability to listen and talk on the phone for several hours per day.
Work environment is a steady-paced, team oriented, open-minded, goal driven office setting where learning, critical thinking, personal accountability, and constructive feedback are routine. Social interaction is required via phone, meetings, and email. Noise and sound levels are that of a typical call center environment.