Contact Center Representative (Finance)

Department: Enrollment Management Salary: $36,294
Description:
Job Summary

The Contact Center Representative answers incoming calls related to enrollment services, assists callers, and creates a ticket for the relevant department.

Duties

• Answers all incoming calls and provides callers with the information
• Creates and submits a ticket to the relevant department if unable to answer a query
• Assists students by answering general questions
• Reviews and responds to emails
• Reviews Smartsheet or updates on tickets, following up as necessary before completing and closing them
• Assists the supervisor to train new and temporary staff members as necessary

Marginal Duties

• Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Knowledge, Skills and Abilities

Knowledge:

• Knowledge of commonly referred to processes, policies, and procedures within the university and related trends, issues, and accepted practices

Skills:

• Good technical skills, including proficiency in MS Office and PeopleSoft
• Strong analytical and problem solving skills
• Excellent interpersonal, communication, and customer service skills
• Good critical thinking skills

Abilities:

• Ability to work in a team
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Work Location and Physical Demands

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Must have precise hand-eye coordination and the ability to identify and distinguish colors

Qualifications

Required Education:

• High School Diploma or equivalent

Required Experience:

• Minimum of one (1) year of related job experience

License/Certification:

• None required

Preferred Qualifications

• None

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are an Equal Opportunity Institution.