DentaQuest
Customer Experience Program Manager (Marketing)
We believe that everyone should live life free of dental disease. As a purpose-driven, double bottom line company that is improving oral health for everyone, we are transforming the oral health system – from the way we provide care and pay for it, to how we talk about it and prioritize it in our policies and communities.
Meaningful change requires a revolution in oral health. We are redefining what it means to prevent disease and provide better access to care for everyone. We are going beyond the dental chair to reshape the oral health system, addressing total health and the social and cultural factors that impact it.
To make this revolution a reality, we harness our unique reach and insights to advance policy, financing, care, and the community. That means solving problems in a flexible and efficient way, testing and trialing to create new solutions and delivering measurable outcomes for the people we serve.
The people of DentaQuest have a common purpose, and we work together with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives. Where every person has access to quality dental care.
JOB SUMMARY:
The Customer Experience (CX) Program Manager is responsible for the business side for leading complex CX initiatives to support corporate strategies. Works closely with key stakeholders to communicate CX priorities, develop customer centric solutions, and drive cross-functional alignment to ensure successful CX program execution. Build partnerships with both operational and technical teams to recommend strategies that balance customer needs with technical limitations.
As a member of the CX team, provide regular program updates to senior management. Presents to both internal leaders and external clients.
PRIMARY JOB RESPONSIBILITIES:
JOB QUALIFICATIONS:
Required:
Preferred:
PHYSICAL DEMANDS:
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.