Community Relations-Social Development Commission
LEAD RENTAL ASSISTANCE INTAKE SPECIALIST (Finance)
Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of services, and achieve high rates of housing stability and other consumer outcomes as defined by funding source.
Ensure Intake Specialists are providing excellent customer service to all customers. Coach staff on improvements to service delivery.
Provide technical assistance to Intake Specialists and mentor them on process and procedures as necessary.
Resolve complex issues concerning the Rental Assistance program.
Develop and maintain a sense of teamwork among the workers.
Handle more technical and detailed applications and crisis situations.
Ensure that adequate supplies and equipment are maintained at the site. Act as a liaison to ensure needs are successfully addressed.
Review customer eligibility criteria to determine qualifications for available services.
Respond to inquiries submitted to general email regarding the program.
Manage email mailbox designated to landlords. Input data into the automated data system.
Enter and ensure accuracy of information entered into the system.
Review all documents including verification and process escalated applications within 24 hours of receipt.
Follow all processes and procedures related to the Rental Assistance Program.
Review and process the appropriate paperwork to ensure payment of benefits in a timely manner. Payment details and supporting paperwork must be entered in the electronic application system.
Track funder required forms, application progress, communications, case notes and payments in electronic application system.
Notify the customer of application determination.
Maintains compliance with required reporting, data entry and quality control.
Assess the immediate needs of customers. Refer applicants to the appropriate resources and services.
Maintain confidentiality and adhere to CR-SDC rules and regulations. Comply with data integrity and security policies.
Participates in weekly staff meetings, scheduled supervision meetings, and other required meetings and/or trainings.
Other duties as assigned.