Front Desk/Dental Assistant (Administrative)

ESSENTIAL FUNCTIONS:
1. Provide outstanding customer service and maintain positive relationships with staff.
2. Provide accurate and timely information, verbally and/or written, to the dentists, DCN Office, and senior management as requested.
Front Desk:
3. Following DCN policy, reviews treatment and financial plans with patients. Oversees patient billing by submitting necessary pre-determination paperwork and presenting on the Northern Dental Plan (NDP) sliding fee scale when appropriate. Collects payments from patients.
4. Greets patients on the telephone and in-person. Schedule and confirm appointments, while ensuring all appropriate information is included.
5. Maintain re-care system by ensuring all patients seek necessary preventative maintenance schedules and procedures.
6. Provide outstanding customer service and maintain positive relationships with staff.
7. Provide accurate and timely information, verbally and/or written, to the dentists, DCN Office, and senior management as requested.
8. Responsible for handling customers questions, comments, praises, and complaints received via letter, email, and in-person.
Dental Assistant
9. Assists dentist during a variety of dental treatment procedures that involve saliva, blood, and odors with clients of all ages, backgrounds, and economic status. Set up operatory for dental procedures, including tray set-ups, materials, and equipment.
10. Take and develop radiographs (x-rays). Prepare materials for making impressions and restorations. Take and record medical history and vital signs. Write lab slips and maintain lab cases.
11. Understands and follows infection control and hazard communication rules and regulations. Understands and follows HIPAA confidentiality rules and regulations. Sterilizes instruments, oils and cleans equipment according to MIOSHA/OSHA standards and performs routine disinfection of rooms and equipment. Send in monitor strips as required.
12. Help patients feel comfortable before, during, and after dental treatment. Provide patients with post-operative instructions following oral surgery or other dental treatment procedures.
13. Use Dentrix to chart the mouth and teeth of patients, review and explain treatment plans to patients, and schedule clients for treatment as needed.
NON-ESSENTIAL FUNCTIONS:
1. Participate in agency drills. During a public health emergency may be required to perform other duties as assigned.
2. Process mail.
3. Assist in controlling inventory of front desk supplies.
WORK ENVIRONMENT: The tasks performed on the job regularly would produce exposure to illness and injury or health hazards. An accident may result in permanent or long-term injury or illness. Recurring adverse working conditions such as frequent travel, extreme temperatures, excessive noise, navigating difficult terrain, and/or blood borne pathogens exist on the job. On a frequent basis (over 2/3 of the working days), the position requires the following types of physical demands: Position requires the ability to see, sit, talk, hear, speak, stand, walk, and keyboard. Repeated reaching, bending/kneeling, climbing stairs/ladders, gripping, pinching, pulling/pushing, transferring, lifting up to 25#, or carrying up to 25#.
TRAVEL REQUIRED: Must possess a valid Michigan Driver's License and demonstrate the ability and means to travel as needed and dictated by work responsibilities is required.